Unused Items: Please make sure that your item is unopened, unused and undamaged (unless it is faulty), plus all shrink wrapping, packaging and/or leaflets and instructions must be intact. Remember to detail whether you would like a refund or an exchange. Your request will be handled and processed as soon as possible and you will be notified when we receive the returned parcel at our warehouse.

Faulty Items: If your item is faulty please make sure that you clearly detail the issues you are having. Unless the fault is very clear you may wish to call our Customer Care team beforehand as some items may have remotes or battery compartments that have a trick to them!

You MUST return all leaflets, cards, instruction manuals and packaging with your order (even if it is faulty) as we may not be able to process your replacement without this information.
If you have used the item, please make sure that it has been thoroughly cleaned as photographs will be taken of all faulty items when we receive them to help with processing. If we find that the item is not in a faulty condition this will be returned to you at your expense.
When ordering lingerie you are of course able to try this on for size but please wear your own underwear underneath as we will not be able to accept soiled or damaged items of this type for a refund or exchange. Don’t forget to retain the original packaging otherwise, we will not be able to accept your return.
As soon as we have received your returned parcel back at our warehouse we will process your choice of a refund or a replacement as soon as possible. This will be within 30 days but in reality, will be much faster. If you would like to check on the status of your returned parcel please info[at]uniquesensual.com with your order number. Once submitted, refunds will take up to 5 working days to appear in your account depending on your bank.

* Premium Latex ‘Non Rip’ Guarantee: all  premium latex clothing comes with a non-rip or tear guarantee. We will replace the item or refund your order if you do manage to rip your clothing during normal wear. Please contact us first before returning any latex items. In order to help us investigate any issues with this range we may ask for more information as to how the latex became damaged- please don’t be offended, it just helps us to make sure it doesn’t happen again!

If you have any further questions or would like assistance, please contact us at info[at]uniquesensual.com
This returns policy does not affect your statutory rights.